Create Customer Confidence By Delivering Consistent And Predictable Experiences (With Video) (Shep Hyken)

Book Karin & David Today Create Customer Confidence By Delivering Consistent and Predictable Experiences (with Video) (Shep Hyken) I first met Shep once we had been both keynoting at International Customer Service Association conference in Florida. It was my very first exterior keynote (I was nonetheless working as an government at Verizon) outside of Verizon and Shep was the incoming President of the National Speakers Association. I’ll always remember the second he stated, “So when are you going to do this for a dwelling?” And, if you’re prepared to depart Verizon, call me and I can give you some tips to get beganâ€" which I did, and he was extraordinarily useful and encouraging. Shep was also certainly one of our earliest encouragers of Winning Well.You can hearken to our Winning Well interview with Shep on his Amazing Business Radio present. Click on guide picture for more information about Shep’s guide In order for companies to achieve success, their customers must really feel a way of confidence in them. No matter what you do or what you promote, you have to create confidence. I’ve been preachin g for years that the best way to create confidence is to deliver a consistent and predictable experience. And, that is still essentially the most powerful way to get a customer to belief you. When your customers know you will all the time do what you say, you will at all times be on time, you'll all the time do what you promise, you might be at all times polite and appreciative … nicely, you get the idea. That word “at all times” is a fairly highly effective word. It’s about consistency and predictability. There is one more piece I’d prefer to add to the concept of confidence, which is to guarantee whatever it's that you do or sell. Why do people like to buy at Nordstrom? They know they are going to get great merchandise delivered with great service. In addition, they know that if for any purpose they are sad with their buy, or if there's a problem with whatever they bought, they know that Nordstrom has their again and will give them a refund or trade the product. I had th e opportunity to talk with Aaron Leon of LD Products. His firm sells remanufactured ink cartridges for copiers and printers. You might need a model name printer like a Canon or HP, however you don’t have to buy model name ink cartridges from those same brands. LD Products prides itself on a really value efficient alternative, sometimes saving the customer as much as 70% off the model names. And, while LD Products guarantees great customer support, they know that they've a battle with the notion of the quality of remanufactured ink cartridges. So, what did Aaron Leon do? He provided a guarantee that takes all the risk out of the acquisition. Just how strong is the assure? Basically, if for any cause you've a problem â€" which you received’t â€" or you’re not happy, LD Products will take the product back and refund your money. That’s a pleasant guarantee, however the quintessential guarantee statement may be summed up with what Aaron Leon tells his prospects: “If you don’t like the colour of the box, we’ll take it back!” Now, that’s a assure! So, are you so comfortable with your services and products that you’re willing to offer that kind of guarantee to your prospects? Think concerning the trust and confidence that it will create. Think concerning the improve in sales. Think concerning the repeat and constant clients. Creating customer confidence means delivering a constant, predictable experience and standing behind your services or products â€" with a assure. Shep is a grasp of customer service and his ideas to build customer confidence by preserving your commitments and guaranteeing your products and services are basic to superb your clients. We imagine the identical principles hold true for your employees. Can your workers depend on a constant and predictable experience with you? Credibility is your foreign money â€" each with customers and your team. Save Save Save Author and international keynote speaker David Dye offers leaders the ro admap they need to transform outcomes with out shedding their soul (or thoughts) in the course of. He gets it because he’s been there: a former government and elected official, David has over 20 years of expertise leading groups and constructing organizations. He is President of Let's Grow Leaders and the award-profitable creator of several books: Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates (Harper Collins Summer 2020), Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul, Overcoming an Imperfect Boss, and Glowstone Peak. - a e-book for readers of all ages about braveness, influence, and hope. 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